In Store and On-line Return Policy

Right of withdrawal

In case you are not satisfied with the product(s) purchased, you already had them, you have confused in your purchase or simply do not want it, just follow the steps below within 14 calendar days of receiving the product:

Let us know by phone at 911412314, or by email at: [email protected] We will only need your order number, as the rest of the data will be obtained internally so that you do not have any more discomfort. Indicate the products to be returned. We will provide you with a return number. You must pack the products in the same protective box where you received them, or in one of similar characteristics. Please include the return document.

Send it to C/ Islas Marshall. 28035, Madrid.

Please note that you will be responsible for the return costs.

We have made available a standard form for the exercise of the right of withdrawal here for downloading. Please send the completed form to [email protected] for processing.

Refunds

After receiving the returned products, we will check that they are in perfect conditions.
We will refund the full amount of the returned products. Please be aware that in case the product is not returned in the same original packaging, it may be depreciated.
Although the law stipulates a period of 14 calendar days for the return of the amounts, we try to process them in a maximum of 48 hours (working days).

If the product was paid for with a credit card, the payment will be made on the same card used for the purchase.

If you are returning an item using a gift receipt, your refund will be in the form of a merchandise credit when accompanied by the gift receipt.

Return

In the event that you consider that at the time of delivery of the products, it does not conform to the provisions of the Contract, please contact us immediately at [email protected] or using our phone number 911412314, providing us with the details of the product and the damage it suffers. Please note that in some cases we will ask you to send us a photograph of the damage.

Once we receive the notification, we will contact you to inform you about how to proceed and wich carrier will be used to do so. As a general rule these are the steps to follow:

You must return the product to the address indicated on the invoice you will receive by mail, providing the following information:

  • Your e-mail address
  • The order number
  • The reason for the return
  • The date of receipt of the order
  • The date of return

Please return the item in its original packaging, including all instructions, documentation and packaging that may accompany the item.

Once we receive the returned goods, we will examine the returned product and inform you by e-mail within a reasonable period of time if a return or replacement is required. The return or replacement of the item will be made as soon as possible and in any case within 30 days of the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

In the event that the product(s) cannot be replaced, the amounts paid for those products that are returned, due to any tare or defect, will be refunded in full, including the shipping costs incurred to deliver the item to you and the costs you have incurred to return it to us.

Partial refunds and cancellations will give rise to partial refunds of the total amount paid for the entire order. Shipping, refund and gift packaging costs will not be refunded if the return is partial.

If the order was paid using a credit/debit card, the return will be made on the same payment method used to pay.

If you have any questions, please contact us at [email protected] or call us at 911412314.

The rights recognised by law are safeguarded.

In shipments to the Canary Islands, returns will be made through the ClickCanarias platform and should follow their shipping and return conditions.


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