General Terms and Conditions

Introduction

This agreement is in Spanish and English. In the event of any inconsistency, the Spanish version is the original language and this version in English is a translation for information purposes only. In case of conflict, the Spanish version will prevail and will therefore be the binding version for both parties.
These General Terms and Conditions regulate the use of the website, "CuCuToys.es", being RESUME NEXT, S.L. the owner. RESUME NEXT, S.L., (hereinafter Resume Next) is a Spanish limited liability company with registered office at Calle Sarria, 52, 28029 Madrid, and is registered in the Madrid Mercantile Registry, Volume 32702, Folio 137, Section GNE, entry 1 with Page M-588695 and with VAT number: B8711303098.

1. Object

These Conditions establish the rights and obligations of all Resume Next users in relation to the products and services we offer through our website "CuCuToys.es". These Terms are important to both you and us as they are designed to create a legally binding agreement between us, protecting your rights as a customer and our rights as a company.

Please read these document and our Privacy Policy carefully. By using the "CuCuToys.es" website or placing an order through it, you are aware that you are bound by these General Terms and Conditions and our Privacy Policy, so if you do not agree to all the General Terms and Conditions and the Privacy Statement, you should not place an order to us. These Terms and Conditions may change, so please read them before placing each order.

2. Ordering

The fact of placing an order on "CuCuToys.es", is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the general conditions, which will be the only ones applicable to the contract thus concluded.

You agree to use the CuCuToys.es website to make legally valid inquiries or orders. You also agree to provide us with your email address, postal address and/or other contact information in a true and correct manner, being aware that we may use this information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.

When placing an order through "CuCuToys.es" you guarantee that you are fully authorized to use the debit/credit card, if you choose this payment method. Only persons with the legal capacity to enter into contracts relating to the type of goods and services offered on this website can place orders on CuCuToys.es.

To place an order for the peninsula or Balearic Islands, you must follow the online purchase process until payment. If your order is destined for the Canary Islands, at the end of the purchase process and payment, the ClickCanarias platform will be used and its terms and conditions will apply.

Once the purchase process is complete, you will receive an email acknowledging receipt of your order (the "Order Confirmation").

3. Availability

Availability of service: The items offered through this website will only be available in mainland Spain, Canary and the Balearic Islands, Belgium, France, Germany, Holland, Italy, Luxembourg, Portugal and UK.

RESUME NEXT will do its best to satisfy all its customers in the demand for the products.

Please note that the stock of all items on offer is limited. Resume Next will make all reasonable attempts to ensure that customers are notified when stock may be low. 

If we are unable to fulfill an order at the advertised price because stock is sold out or unavailable, we will let you know and you will be entitled to a reimbursement or a credit note for the full amount you have paid for such product. New stock is subject to a change in price without notice.

4. Transport, delivery and shipping rates

The delivery of the goods will be made to the address you specify in the Shipping Address field. In case you are absent at the time of delivery, the carrier will leave a note, and will try to deliver your order the next business day.

In most cases you will receive a tracking number as soon as your order is shipped.

We reserve the right to change the carrier, provided it does not cause any damage to you.

Shipping cost depends on the transportation mode chosen, weight and delivery address. We offer free shipping on orders over 19.00€

For the purposes of these Conditions, "delivery" or "delivery" shall be deemed to have taken place or to have taken place when the product(s) were "delivered" at the time of signing the receipt of the product(s) at the agreed delivery address.

Delivery deadlines

These are the delivery times in working days (Monday to Friday) and for orders placed on CuCuToys.es before 18:00 hours, starting from the time the order is confirmed.

Spain and Portugal (except islands):

Standard: Delivery within 24h (next business day).

Balearic Islands:

Transport by ship: Delivery in 48-72h.

Germany, Belgium, France, Holland, Italy, Luxembourg, United Kingdom and the Netherlands:

International transport: Delivery in 2 to 5 working days, estimated from the date of departure of the shipment from the International Platforms.


If for any reason we are unable to meet the estimated delivery date, we will inform you and give you the option to proceed with the purchase by setting a new delivery date, or to cancel the order with a full refund of the price paid. Please note that we do not deliver on Sundays. For special Saturday delivery, please contact us.

Canary Islands:

For shipments to this region, we use the ClickCanarias platform, and these are their shipping conditions.

Impossibility of delivery:

We reserve the right to remove any product or content from our website at any time.
Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order, even after we have sent the Order Confirmation. We reserve the right to do so at any time, at our sole discretion.

We shall not be liable to any third party for the removal of any product from our CuCuToys.es website (whether or not such product has been sold), removal or modification of any material or content on the website.

We promise to deliver the products in perfect condition to the delivery address you have indicated on the order form.

You can ask us to deliver the items, to another address and to another person other than the one who placed the order, provided that the delivery address is located in the same spanish province.

Note: Orders will not be delivered to PO Boxes.

5. Pricing

The price of the articles will be the one shown on the website. The price is expressed with taxes included, as these taxes are fixed on the date of acceptance of the offer. The price must be paid in full at the time of purchase.

RESUME NEXT reserves the right to modify at any time the sale prices listed on CuCuToys.es, but the items will be invoiced at the rates in force at the time the order is registered subject to availability on that date.

For international sales, the invoice for products, maybe delivered as EU Internal Transfer of Goods regulations, meaning 0% VAT, only if the proper VAT-number will be provided by the consumer.

Due to their special tax regime, the geographical areas corresponding to the Canary Islands are considered to be extra-community territories. Therefore, purchases made by residents of these territories are exempt from VAT (all customs clearance fees and import duties are not included in the price of the item, these costs will be known accurately prior to making the payment once it has been redirected to the ClickCanarias platform.

6. Payment Methods

Credit/debit card:

You can easily make your payment through the ING secure payment gateway, using one of the following cards: VISA, VISA electron, MASTERCARD, MAESTRO or 4B.

During the purchase process, when you choose this option, you will be forwarded to the REDSYS payment gateway to make the payment. REDSYS and ING guarantee security and confidentiality throughout the entire process. CuCuToys will not know your credit card number or any related information. Your data will be only and exclusively in the REDSYS payment gateway, which is who processes the payment. The bank uses a secure payment gateway that uses the SSL (Secure Socket Layer) protocol, which guarantees maximum security for your data or card details.

This is the fastest method of payment. We receive confirmation of payment immediately, so we can process the order from then on.

Please note that the credit card may be declined for one of the following reasons:

  • The card may be expired. Check that your card does not exceed its validity date.
  • The card limit may have been reached. Check with your bank that the card has not exceeded the amount allowed for purchases.
  • Some of the information entered may be incorrect. Make sure that you have filled in all the necessary fields correctly.
  • You may not have Internet shopping enabled.

Bank transfer:

You can also make the payment by bank transfer from your account to ours:

Owner: Resume Next, S.L.
Entity: ING DIRECT
Account number: ES27 1465 0100 9819 0026 4412

To speed up this process as much as possible, please remember to include the number of your order in the transfer concept. You will always find this number in the confirmation e-mails of your order (which we will send you when you have placed your order), as well as in our shop, by entering the section "Order history and details" within "My account".

Please note that we will not process any orders using this payment method until we have received the deposit into our account (and this time may vary between 1 and 3 days, depending on the bank of origin). In the hypothetical case that we do not receive the deposit within 7 days of purchase, the order will be cancelled.

PAYPAL

Paypal establishes some conditions to guarantee 100% protection of the payment through its service.

  • The shipping address of your order must match the one registered in your Paypal account
  • Although it is not mandatory, it is convenient that the owner of the purchase is the same as the one of the Paypal account.
  • Sometimes, after confirming the payment of your purchase you will see that the charge on your bank account takes a while, even if it is already in your Paypal account. This depends on the conditions of your bank and does not in any way imply a delay in the delivery of your order.

Paypal has a free customer service telephone number: 900 801 665.

ClickCanarias

For orders destined for the Canary Islands, payment will be made to the ClickCanarias platform and will be governed by its payment terms.

7. In Store and On-line Return Policy

Right of withdrawal

In case you are not satisfied with the product(s) purchased, you already had them, you have confused in your purchase or simply do not want it, just follow the steps below within 14 calendar days of receiving the product:

Let us know by phone at 911412314, or by email at: [email protected] We will only need your order number, as the rest of the data will be obtained internally so that you do not have any more discomfort. Indicate the products to be returned. We will provide you with a return number. You must pack the products in the same protective box where you received them, or in one of similar characteristics. Please include the return document.

Send it to C/ Islas Marshall. 28035, Madrid.

Please note that you will be responsible for the return costs.

We have made available a standard form for the exercise of the right of withdrawal here for downloading. Please send the completed form to [email protected] for processing.

Refunds

After receiving the returned products, we will check that they are in perfect conditions.
We will refund the full amount of the returned products. Please be aware that in case the product is not returned in the same original packaging, it may be depreciated.
Although the law stipulates a period of 14 calendar days for the return of the amounts, we try to process them in a maximum of 48 hours (working days).

If the product was paid for with a credit card, the payment will be made on the same card used for the purchase.

If you are returning an item using a gift receipt, your refund will be in the form of a merchandise credit when accompanied by the gift receipt.

Return

In the event that you consider that at the time of delivery of the products, it does not conform to the provisions of the Contract, please contact us immediately at [email protected] or using our phone number 911412314, providing us with the details of the product and the damage it suffers. Please note that in some cases we will ask you to send us a photograph of the damage.

Once we receive the notification, we will contact you to inform you about how to proceed and wich carrier will be used to do so. As a general rule these are the steps to follow:

You must return the product to the address indicated on the invoice you will receive by mail, providing the following information:

  • Your e-mail address
  • The order number
  • The reason for the return
  • The date of receipt of the order
  • The date of return

Please return the item in its original packaging, including all instructions, documentation and packaging that may accompany the item.

Once we receive the returned goods, we will examine the returned product and inform you by e-mail within a reasonable period of time if a return or replacement is required. The return or replacement of the item will be made as soon as possible and in any case within 30 days of the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

In the event that the product(s) cannot be replaced, the amounts paid for those products that are returned, due to any tare or defect, will be refunded in full, including the shipping costs incurred to deliver the item to you and the costs you have incurred to return it to us.

Partial refunds and cancellations will give rise to partial refunds of the total amount paid for the entire order. Shipping, refund and gift packaging costs will not be refunded if the return is partial.

If the order was paid using a credit/debit card, the return will be made on the same payment method used to pay.

If you have any questions, please contact us at [email protected] or call us at 911412314.

The rights recognised by law are safeguarded.

In shipments to the Canary Islands, returns will be made through the ClickCanarias platform and should follow their shipping and return conditions.

8. Warranties

In accordance with Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users, Resume Next is liable for any lack of conformity that may arise within two years of delivery.

In the case of lack of conformity, you must inform us within two months of becoming aware of it by sending an email to [email protected] indicating your details, the order code or the invoice number and the anomaly detected. In the event of a manufacturing defect, Resume Next will be responsible for the return costs, as well as the costs related to labor and materials.

To ensure full refund, items must be returned, in new, or like-new condition, in its original packaging and with all paperwork including manuals, assembly instructions and your in-store receipt, as well as all accessories

The instructions for the correct use and installation of the product, as well as the warranty documentation included by the manufacturers, must be read by the buyer.

The guarantee shall become void in the event of defects or damage caused by external factors, accidents, in particular electrical accidents, wear and tear, installation and use not in accordance with the Supplier's instructions.

Products modified or repaired by the customer or any other person not authorised by the supplier are also excluded from the guarantee.

For any questions or requests, please contact us either by email at [email protected] or by phone at 911412314.

In the event of a defective product, Resume Next shall proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which shall be free of charge for the consumer.

9. Liability and disclaimer

The photographs and texts reproduced in this site are for information purposes only.

The responsibility of Resume Next in relation to any product purchased in CuCuToys.es will be strictly limited, in any case, to the cost of the product purchased and will not be compromised by simple errors or omissions that may have taken place, when all the necessary precautions have been taken in the presentation of the products.

Resume Next cannot be held responsible for any damage, whatever its nature, whether material, non-material or physical, that may result from improper operation or use of the products marketed. The same applies to possible modifications made to products by suppliers.

Resume Next shall not be held liable by a customer or third party for indirect damages, loss of use or loss of profit caused by any means whatsoever, even if such damage, loss or loss was foreseeable by RESUME NEXT or if its eventuality had been brought to its attention.

Subject to the provisions of the preceding paragraphs, Resume Next's liability under these general terms and conditions shall not exceed an amount equal to the sums paid after the transaction giving rise to such liability, regardless of the cause or form of the action in question.

Resume Next cannot be held responsible for the non-fulfilment of the contract signed in the event of exhaustion of stocks or unavailability of the product, due to force majeure, interruption of activity or total or partial strike, in particular, of the postal services and means of transport or communications, flooding or fire.

The provisions of this clause shall not affect your statutory rights as a consumer or your right to withdraw from the contract.

In the event of a dispute, you can first contact Resume Next to reach an amicable settlement.

These terms and conditions and your use of the Websites (and all non-contractual relationships arising out of or connected to it or them) shall be governed by and construed in accordance with Spanish law. You submit to the exclusive jurisdiction of the Spanish courts to settle any dispute which may arise under these terms of use.  Also, as a member of CONFIANZA ONLINE and under the terms of its Code of Ethics, in case of disputes relating to online recruitment and advertising, data protection, child protection and accessibility, the user can go to the CONFIANZA ONLINE out-of-court settlement system (www.confianzaonline.es).

10. Written communications and notifications

Applicable law requires that some of the information or communications we send you be in writing. By using the CuCuToys.es website you agree that most communications with us are electronic.

We will contact you by email.

In all legally binding communications and in the formulation of the contract we will use the official language of the Spain, Spanish. We may use English in the electronic communications if you selected English in the website as your language.

For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications we send you electronically comply with the legal requirements to be in writing. This condition will not affect your statutory rights.

Please use our contact form to send us any notification. In accordance with the above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address you have provided when placing an order.

Notices will be deemed to have been received and correctly made at the same time they are posted on our website, 24 hours after an email has been sent, or three days after the postmark date of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was properly delivered to the post office or to a mailbox and, in the case of an e-mail, that it was sent to the e-mail address specified by the recipient.

11. Comments and suggestions

Your comments and suggestions are welcome. Please send them to us at [email protected]


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